Manchester Rentals is committed to protecting and respecting your privacy and the security of your personal information.
Manchester Rentals is a subsidiary of PRS Hub.
Manchester Rentals acts as a “data controller”, meaning we are responsible for deciding how your personal information is collected, used and stored. We are required under UK data protection legislation to provide you with the information contained in this policy, and we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
This notice applies to:
- Current and former tenants and leaseholders
- Current and former investors
- Subscribers
- Third parties intending to become tenants or investors
- Prospective, current and former buyers and sellers to whom we provide estate agency services
- Visitors to our websites
- Individuals who have used or registered for any of our products and/or services
By registering for, applying for, investing in, or using any of our products or services, or by visiting our website or landing pages, you consent to the practices described in this Privacy Policy.
Our website may include links to third-party websites, plug-ins or applications that are not operated by Manchester Rentals. We do not control these third-party sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any website you visit.
Information We Collect About You
“Personal data” means any information that can identify an individual. It does not include anonymous data.
We may collect, store and process the following types of information:
1. Information You Provide to Us
This includes information provided directly by you, or by someone acting on your behalf (for example, a solicitor), through:
- Application forms (online or paper-based)
- Correspondence by phone, email, post, WhatsApp, Live Chat or social media
- Website forms
- Enquiries
- Competitions, surveys or promotions
- Reporting issues with our website
The information provided may include:
Identity and Contact Data
- Full name (including previous names)
- Residential address and previous addresses
- Email address and telephone number
- Date of birth
- Marital status
- National Insurance number
- Nationality
- Next of kin details
- University or college details (if applicable)
- Identification documents (passport, driving licence, visa/immigration documents, proof of address)
Transaction Data
- Property address (or prospective address)
- Term, rent and deposit information
- Utility and service responsibilities
- Guarantor identity, contact and financial details
- Employment status and income information
- Employer or accountant contact details
- Payroll number, salary and length of employment
Financial Data
- Bank account details (account name, number, sort code, branch details, IBAN)
- Credit history information
- Financial and lease information relevant to a tenancy or investment
Marketing and Communication Data
- Marketing preferences
- Communication preferences
Personal data is stored securely within our IT systems and/or physical records.
Other than nationality information (for right-to-rent compliance where applicable), we do not collect special category personal data.
2. Information We Collect Automatically
When you visit our website, we may automatically collect:
Technical Data
- IP address
- Browser type and version
- Time zone settings
- Operating system and platform
- Login information
Usage Data
- Pages visited
- Time spent on pages
- Clickstream data
- Search queries
- Page interaction information
- Phone numbers used to contact us
CCTV
CCTV operates at certain premises for crime prevention and safety purposes. You may be recorded when visiting our premises.
Call Recording
Calls made to numbers listed on our website may be recorded for training, monitoring and service improvement purposes.
3. Information from Third Parties
We may receive personal data from:
- Business partners
- Sub-contractors
- Payment providers
- Advertising networks
- Analytics providers
- Search information providers
- Credit reference agencies
- Solicitors
All such information is processed in accordance with this Privacy Policy.
Lawful Bases for Processing
We only use personal information where permitted by law. The lawful bases we rely on include:
- Consent
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests (where these are not overridden by your rights)
How We Use Your Personal Information
We may use your personal data to:
- Perform contractual obligations
- Manage tenancies, leases, purchases or sales
- Conduct due diligence and affordability checks
- Obtain references
- Assess creditworthiness
- Prevent fraud and reduce credit risk
- Improve our services and website
- Send service updates
- Provide marketing communications (where permitted)
- Measure marketing effectiveness
- Ensure website security
- Comply with legal obligations
If you are an existing customer or have submitted an enquiry, you may receive marketing communications unless you opt out. You can withdraw consent at any time by contacting:
hello@manchesterrentals.co.uk
Disclosure of Your Personal Information
Manchester Rentals may share personal data with:
- PRS Hub (as our parent company)
- Selected business partners and service providers
- Credit reference agencies
- Analytics providers
We may also disclose personal data:
- If we sell or acquire a business
- If Manchester Rentals or PRS Hub is acquired
- Where required by law
- To protect our rights, property or safety
- To local authorities, deposit schemes, utility providers or relevant parties in connection with a tenancy
All third parties are required to apply appropriate security measures.
Unless required by law, we do not sell or distribute your personal data without consent.
International Transfers
Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed adequate by UK authorities
- Approved contractual safeguards
By submitting your personal data, you agree to such transfers.
Data Security
We have implemented appropriate security measures to protect personal data from unauthorised access, alteration, disclosure or loss.
Access is restricted to those with a legitimate business need.
Data breaches are recorded and, where legally required, reported to the Information Commissioner’s Office (ICO) within 72 hours.
Data Retention
We retain personal data only as long as necessary:
- Tenancy/lease/investment/purchase records: up to 7 years after completion
- Failed applications: up to 1 year
- Enquiries: up to 2 years
- CCTV footage: up to 1 month (downloaded footage up to 2 years)
- Call recordings: up to 3 months
Keeping Your Information Up to Date
It is important that your personal data is accurate. Please inform us of any changes by emailing:
hello@manchesterrentals.co.uk
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to marketing communications
- Withdraw consent at any time
To exercise these rights, please contact:
hello@manchesterrentals.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Email Disclaimer
Security Warning: Email is not a fully secure form of communication. Please be aware of this when corresponding with us.
Confidentiality: Emails and attachments may contain confidential and legally privileged information intended solely for the recipient. If received in error, please delete immediately. Statements expressed may not necessarily represent those of Manchester Rentals or PRS Hub.
